At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Purpose

The Patient Journey Partner works closely with patients and all stakeholders directly touching the patient journey, gaining a deep understanding of their needs in order to connect Roche’s capabilities to co-create meaningful solutions.

By overseeing the patient journey in its entirety, the Patient Journey Partner identifies shared purpose among stakeholders and leverages this to co-create solutions.

Being successful in this role will deliver better outcomes for patients and better community value, ultimately resulting in better commercial results

The scope

What this role is:

It is locally embedded in the ecosystem
It is an integrated role, functionally agnostic, i.e. it does not fit into the traditional concepts of Commercial/Sales or Medical Affairs
It has no profitability, sales objectives or incentives
It acts as trusted partner and primary point of contact for defined stakeholders (physicians, nurses, pathologists, etc.)
It works closely with the PJPs and HSP within the ecosystem to create value for the customers and collaborates with PJP of similar DA within DA pods in Levant and the Network

What this role is not:

It does not engage in “tell-and-sell”
It is not limited to scientific engagement
It does not act as the exclusive point of contact for defined stakeholders

Your challenges

Partnering with patient journey stakeholders to remove roadblocks and unlock value
Stewarding Roche’s products through their lifecycle and supporting their appropriate use, which includes sharing their merits with HCPs in a truthful and balanced manner
Sharing patient and stakeholder needs internally, pulling in expertise and resources locally and from the network, and driving solutions that deliver outcomes faster
Ensuring great customer experience whenever stakeholders in the ecosystem engage with Roche

Who You Are

You demonstrate excellent entrepreneurial mindset with outstanding customer centricity
You possess Growth mindset, able to learn quickly, take risks and experiment
You have a deep understanding of patient journey(s) and related Roche products
You have a robust understanding of medical affairs strategies and tactics and business acumen
You bring excellent customer engagement skills
You showcase cross-functional leadership experience

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

Roche

Latest Jobs

Patient Journey Partner - Ophthalmology