OBJECTIVE

The CfW/IBV Assistant will ensure the effective implementation of recruitment and operational processes for Cash for Work (CfW) and Incentive-Based Volunteering (IBV) programs. They will ensure that assigned activities are implemented in line with Standard Operating Procedures (SOPs), donor requirements, and applicable Jordanian legislation while promoting transparency and inclusivity across camps and host communities.

In collaboration with CfW/IBV Officers, the Assistant will facilitate equitable access to CfW/IBV opportunities, coordinate with Community-Based Organizations (CBOs) and stakeholders, and support timely and accurate payments. The role also involves maintaining accurate records and data, responding to community queries, and contributing to the overall day-to-day implementation of CfW/IBV initiatives.

Roles & Responsibilities Of The Working Group

Recruitment & Rotation Management

Lead the recruitment, rotation, and selection of CfWers/IBVs, ensuring alignment with SOPs and eligibility criteria.
Lead recruitments in camps and host communities, including preparation and dissemination of announcements, application collection, screening and shortlisting of applicants, scheduling and administration of tests/interviews, and communication with applicants.
Conduct and coordinate eligibility and verification checks through relevant systems, including RAIS, and ensure that eligibility requirements are applied consistently.
Ensure fairness and transparency in the selection process in compliance with UNHCR, Oxfam, and Jordanian labor laws.
Maintain and manage recruitment databases, rotation lists, applicant records, and related documentation, ensuring that information is accurate and up to date.
Coordinate and facilitate tests, interviews, and selection processes, and prepare the required documentation for review and approval by the CfW/IBV Officer where applicable.
Provide IBVs/CfWers with a proper induction, including orientation on the Declaration of Responsibilities and Code of Conduct (CoC), ensuring they understand and adhere to organizational standards.

Data Management & Reporting

Maintain accurate CfW/IBV data within the RAIS system and ensure timely updates.
Support data collection and reporting processes, working closely with CfW/IBV Officers.
Manage the archiving system for all CfW/IBV-related documents, ensuring accessibility and proper documentation.

Payments & Financial Oversight

Verify payment records, IBVs/CfWers attendance, and coordinate with the finance team to ensure timely and accurate cash distributions.
Verify IBV/CfWer attendance and payment records and ensure that payroll information is accurate and complete before submission.
Monitor payment processes and address discrepancies promptly, and escalate unresolved or exceptional payment issues to the CfW/IBV Officer and relevant teams.

Stakeholder Coordination

Collaborate with UNHCR, SRAD, municipalities, and CBOs to align CfW/IBV activities with regulatory requirements.
Respond to community queries and complaints in coordination with the MEAL team to ensure timely resolutions.

Program Support

Lead assigned day-to-day CfW/IBV operational processes and provide regular updates to the CfW/IBV Officer on progress, challenges, and required actions.
Ensure that assigned activities are implemented in accordance with approved SOPs, programme procedures, and agreed timelines.
Assist CfW/IBV Officers with programme documentation, meetings, orientations, and other operational activities.
Maintain continuous communication with team members to monitor progress and address challenges, and escalating matters requiring technical guidance, approval, or management intervention to the CfW/IBV Officer.
Uphold Oxfam’s principles of gender justice, equity, and diversity.

Stakeholders

The CfW/IBV Assistant will collaborate with a range of stakeholders to ensure effective program implementation. Internal stakeholders include but not limited to, teams such as Solid Waste Management and Community Engagement, which provide critical operational support. External stakeholders include SRAD, UNHCR, municipalities, CBOs and CBO staff/community focal points, NAF, and MOSD all of whom play a key role in supporting and regulating CfW/IBV activities.

Qualifications

Essentials

Minimum 2 years of previous experience working in Cash for Work (CfW), Incentive-Based Volunteering (IBV), or a closely related cash-for-work programme, preferably in a humanitarian context.
HR experience, particularly in recruitment and personnel management.
Proficiency in MS Office, especially Excel, with high computer literacy.
Fluency in Arabic.
Proven ability to collect, enter, verify, and maintain accurate programme data and records.
Experience working with refugees and/or vulnerable communities in camp settings and host communities.
Demonstrated coordination skills, with the ability to manage multiple tasks effectively and meet deadlines.

Desirable

Proficiency in written and spoken English.
Experience using digital data collection and programme management systems such as RAIS, SurveyCTO, Kobo, or similar platforms.
Experience working in a multicultural team.
Commitment to gender equality, social justice, and humanitarian principles.
Flexibility, adaptability, and eagerness to learn new skills.
Alignment with Oxfam’s values and humanitarian principles.

How We Incorporate Our Values, Feminist Principles And Decolonization

For all our Transforming Business Support Human Resources Working Groups and Core Group.

While this is our current stance, we are committed to continuous learning and improvement. We are dedicated to enhancing our understanding of integrating feminist principles and decolonization into our daily work. As we actively learn, we will update sections in this document to reflect our progress.

All Oxfam Values, Equality, Solidarity, Courage, Inclusiveness, Empowerment, and Accountability are not just words but the very fabric of how we work. People & HR TBS are key in reflecting changes required in the harmonized procedures. All TBS HR WGs will verify that any update is consistent with our values, feminist principles, and the Oxfam Code of Conduct. When considering decolonial feminist principles in practice, Gender Justice Feminist Futures Strategy might also inspire us in this exercise.

Equality: “We believe everyone has the right to be treated fairly and to have the same rights and

We believe in treating everyone fairly with equal rights and opportunities. Equity goes further by recognizing diverse circumstances and providing tailored resources to achieve equal outcomes. The principle of equity helps us achieve equality.

Decolonial Feminist Leadership

We aim to practice leadership that is aware of power dynamics and strives for collective decision-making. This approach empowers others by sharing power and enabling individuals to make decisions.

Accountability: The working groups will enable transparency by clearly documenting all processes, including Terms of Reference (ToRs), work plans, stakeholder feedback, approval processes, and final implementation plans. This ensures that all documentation is accessible to all involved.

Inclusivity: We commit to the principle of "Nothing about Us without Us," ensuring active participation from CCRs and historically marginalized groups. While improving policies, we will balance inclusivity with efficiency to avoid overburdening CCRs. This includes ensuring diverse representation within working groups (e.g., gender, geography, ethnicity) and allowing time for translation and asynchronous participation when needed. All final outputs (e.g., policies, guides) will be made available in the four official languages, with relevant webinars conducted in those languages.

We Offer

We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits.

From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more.

You can read more about all Oxfam has to offer here.

Flexfam

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you.

How To Apply

As part of your online application, please upload your up to date CV and Cover Letter explaining your suitability against the essential criteria in the job profile.

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

About Us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

A Thriving Diverse Oxfam

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To Do That

We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
We want and need everyone, and that means we need you.

Oxfam

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Cash For Work Assistant