"The Ministry of Digital Economy & Entrepreneurship

The Digital Skills Association

Terms of Reference (ToR)

Job Opening: Operations Manager

About DigiSkills and the Youth, Technology, and Jobs Project

The Government of Jordan (GoJ) has received financing from the World Bank to implement the Youth, Technology, and Jobs (YTJ) project, which has become effective in April 2020. The YTJ project aims to improve digitally enabled income opportunities and expand digitized government services in Jordan. The project will build an impetus for private sector-led growth of the digital economy and make interventions to address specific constraints in the supply and demand sides of the digital economy. The project duration is five years. The Ministry of Digital Economy & Entrepreneurship (MoDEE) is the implementing agency of the YTJ project.

Established in 2021 under Associations Law No. (51) of the year 2008, where the Ministry of Digital Economy and Entrepreneurship (MoDEE) is the technical relevant Ministry, the Digital Skills Association (DigiSkills) is a novel product of years of work on making workable partnerships between the public and private sectors to enhance technical and vocational labor skills.

The mission of DigiSkills is to provide strong employer leadership that can deliver sustained improvements in people’s competencies as a cornerstone to increasing productivity and competitiveness of the Jordanian economy. DigiSkills provides bridges between employers and learning institutions to reduce the gap between demand and supply in the labor market. In this regard, DigiSkills is hiring core staff members that will support in achieving its objectives.

Through the Youth, Technology, and Job (YTJ) project, the Ministry of Digital Economy and Entrepreneurship (MODEE) is supporting DigiSkills to achieve its mandate by hiring professionals who will enable it in achieving its objectives.

The objective of this ToR is to identify and hire an Operations Manager for DigiSkills through MoDEE to support the preparation and implementation of DigiSkills’ activities. The Operations Manager will report directly to the Managing Director.

Responsibilities of the Operations Manager

Facilitate coordination across teams/units within and outside the vertical, as well as with consultant team leads, to enable timely and quality deliverables
Financial Management and Optimization: Strategically monitor, oversee and optimize costs by driving optimization strategies across the organization
Procurement: Develop Terms of Reference and support the training service providers’ procurement with the Project Management Unit (PMU)
Human Resources Management: Monitor financial and human resource allocation, and take actions to improve cost efficiency, financial viability of operations
Maintain a positive and ethical work climate that is conducive to attracting, retaining and motivating a diverse group of top-quality employees at all levels
Oversee necessary administrative functions
Legal: Monitor adherence to various statutory, legal requirements, internal guidelines/ protocols and reporting obligations. Review and respond to audit observations
Communications & PR: Represent the organization at various national and international forums to ensure DigiSkills is positioned as a leader in the skilling industry
Other duties as assigned

Eligibility and Minimum Qualifications

Prior work experience for a minimum of 8 years preferably in operations management, project management, and any other relevant role
Experience/familiarity with the digital skills ecosystem is desirable
Experience overseeing financial management, procurement, human resource management and legal teams
Experience in government work at both centre and state level
Experience in dealing with national, international, and multilateral agencies
Excellent business judgment and strong analytical and problem-solving skills
Capacity to deal with conflicting priorities and deliver high quality work on schedule; facility to work successfully in multicultural teams and across boundaries.
Effective written and oral communication skills in Arabic and English.
Excellent computer skills.
High level of cultural adaptability and sensitivity.
Willingness to travel as needed.

Education Requirements

Bachelor Degree or higher in Economics, Development Studies, Policy, Political Science, Management, Supply Chain, or any other related field.

Duration of Assignment

The contract period is for one year, renewable upon annual appraisal. The Manager, Operations must diligently perform in a proper and efficient manner the duties set out within this ToR and any other tasks or responsibilities that may arise in relation to DigiSkills needs.

Ministry Of Digital Economy and Entrepreneurship

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Operations Manager - DigiSkills Association