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Manager, Business Development, Cross-border Services

locationsAmman, Jordan time typeFull time posted onPosted 21 Days Ago job requisition idR-242392 Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Business Development, Cross-border Services*
Overview
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title And Summary
Manager, Business Development, Cross-Border Services
MTS is a global leader in cross-border, cross-currency money movement. We empower businesses and individuals by offering innovative financial solutions that drive inclusion and economic opportunities worldwide. Join us and help shape the future of money movement.
Job Overview
We are seeking an experienced and dynamic Manager - Cross-Border Services to oversee and expand our cross-border remittance services in the assigned region. This role involves managing operations, driving strategic growth, and ensuring seamless execution of cross-border payments. The ideal candidate will possess deep knowledge of remittance markets, financial operations, and customer-centric solutions.
The candidate will be part of the “Mastercard” sales team and will demonstrate the initiative and ownership as an individual contributor, raise the bar and challenge the boundaries to corner new payment flows using Mastercard Move product.
Role
• Strategic Management:
o Develop and execute strategies to grow cross-border remittance services.
o Identify and onboard new partners to enhance the service network.
o Collaborate with internal teams to optimize product offerings and market penetration.
o Shape and align the product strategy with market objectives to achieve volume and scale goals.
o Coordinate end-to-end implementation of services for new customers, including due diligence, contracts, commercial negotiations, financial setup, and service rollout.
• Operations Oversight:
o Ensure compliance with regulatory requirements for cross-border transactions.
o Oversee daily operations to ensure efficiency, accuracy, and customer satisfaction.
o Monitor settlement processes, transaction flows, and operational KPIs.
• Stakeholder Engagement:
o Build and maintain relationships with key stakeholders, including financial institutions, agents, and customers.
o Act as the primary point of contact for partners in the assigned region.
o Ensure client satisfaction by aligning product offerings with market expectations and customer needs.
• Team Leadership:
o Lead and mentor a team to achieve business objectives.
o Foster a collaborative and innovative work environment.
• Market Research and Analysis:
o Conduct market analysis to identify trends, customer needs, and competitive opportunities.
o Provide insights and recommendations for product development and business strategies.
• Financial Management:
o Monitor revenue streams, profitability, and cost-efficiency of cross-border services.
o Prepare and manage budgets for cross-border operations.
Qualifications
• Bachelor’s degree in Business, Finance, or a related field (MBA preferred).
• Years of experience in financial services, remittances, or cross-border payments.
• A keen understanding of bilateral / correspondent banking for B2B and P2P payments
• Strong knowledge of remittance markets, compliance regulations, and financial operations.
• Proven track record of managing teams and achieving business growth.
• Excellent interpersonal, negotiation, and communication skills.
• Analytical mindset with the ability to interpret data and drive decision-making.
• Proficiency in Microsoft Office and CRM tools; familiarity with digital payment systems is a plus.
• Excellent verbal and written communication skills in English.
• Based in Jordan
Corporate Security Responsibility
All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must:
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.*

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard Incorporated

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Manager, Business Development, Cross-border Services