Marasi Food & Beverages Services, a subsidiary of Saied Urabi Group, is looking to hire an exceptional General Manager to lead our hospitality projects.

The ideal candidate will possess a strong background in the food and beverage industry, as well as a proven track record in management roles within a similar environment.

The opportunity not only involves managing the day-to-day functions but also entails significant involvement in budgeting, marketing strategies, and personnel management, shaping the future growth and success of our hospitality chain/projects.

Duties and Responsibilities:

Strategic and operation planning

Elaboration of corporate strategies, Development and growth of other branches, opening new projects, expanding the brand
Maintain, develop and improve service standards in terms of customer service, quality of food and beverage and atmosphere
Ensure the company of having a reputation for high standards of business conduct
Manage the overall business performance of the retail, project and catering services
Insure company operational development is in line with company strategy and plan
Inspire and motivate personnel to perform at the peak of their ability
Ensure personnel consistency, professionalism, and responsibility at all times
Enforce the implementation of and adherence to all policies and procedures
Ensure brand values are maintained at all times .

Financial

Comprehend financial and operating budgets
Set budget on departmental expenses and monitor on monthly basis
Follow up on achieving operational and financial targets
Control costs and optimize available resources and set corrective action plan if needed
Analyze monthly financial statements
Approve payroll, payables, receivables, and other various expenses
Calculate and approve yearly bonuses

Managerial

Set up short and long-term plans and strategies
Execute plans and strategies with team and departments
Provide effective leadership through consistent management and encouragement of colleagues by providing regular feedback
Monitor the projects managers’ performance through overseeing the whole operation: inventory, signature of supplier’s bills, weekly petty cash report, fingertip punch machine attendance report, weekly food and beverage items inventory report, etc.
Insure directors are briefed and up to date with main developments
Research, study, analyze and present new ideas and business development opportunities for directors
Schedule, attend and follow up on quarterly board meetings
Ensure the positive impact of the company's activities on the community and the environment
Ensure the company of having a reputation for high standards of business conduct
Schedule, attend and follow up on meetings with the Operations Manager and the team and implement decisions taken on a regular basis
Assess personnel training needs on a regular basis
Recruit, train, and manage performance of personnel
Implement training and follow up
Participate in employee appraisals evaluation, pay-rate adjustments, disciplinary actions, and other aspects related to personnel
Participate in final recruitment and interviews
Inspire and motivate personnel to perform at the peak of their ability
Ensure personnel consistency, professionalism, and responsibility at all times
Ensure that the property, its inventories and other physical assets are always in the best of conditions
Enforce the implementation of and adherence to all policies and procedures
Ensure accurate, complete, and timely communication among various employee groups
Ensure brand values are maintained at all times

Marketing

Set up and control short and long term brand development plans and strategies
Analyze brand position in different market with market surveys and analysis
Ensure effective marketing plans and strategies are implemented and conducted efficiently
Follow up on marketing and sales activities to ensure sales stability and growth
Present to shareholders a vigorous marketing strategy plan at the end of each fiscal year

Operational

Follow up daily operation and ensure a smooth workflow with a close coordination with the Operations Manager
Set up procedures for a safe operation workflow with the coordination of the Operations Manager
Analyze weekly reports of different departments (sales, service, food cost, administration)
Ensure company operational development is in line with company strategy and plan
Follow up daily operation and ensure a smooth workflow with a close coordination with the Operations Manager
Set up procedures for a safe operation workflow with the coordination of the Operations Manager
Negotiate contracts and deals with suppliers when needed
Plan work schedules and assign duties accordingly
Foster good relations and sustainable business relationship with clients, potential clients and suppliers
Ensure the highest levels of client satisfaction by managing clients requests and anticipating their needs
Coordinate and manage contractors and designers when necessary during project openings
Handle and follow up on customer’s complaints when needed
Make recommendations to improve the business
Assist head of departments in the process of evaluations and appraisal performances on a timely manner
Liaise with Sales and Marketing department on all guest related issues, new campaigns and promotions
Communicate market and industry trends/news to the head of departments

Candidate Profile:

Bachelor’s degree in hospitality management or equivalent, master’s degree is a plus
A minimum of 15 years as a General Manager in the F&B industry, preferred at least 5 years’ experience in the Jordanian market and 10 years aboard.
Neat, clean and well-groomed appearance
Pleasant personality and positive attitude
Ability to cope with stress
Ability to work under pressure
Solid background in the hospitality and or retail field
Ability to assure good communication within his team
Ability to be proactive, self-motivated, and self-directed
Ability to deal with the volatility of customers, supervisors and employees
Ability to have a macro vision
Ability to travel on a regular basis to represent the company’s brand
Ability to work independently and to take initiative
Ability to work schedules and assign duties
Achievement driven
Active listening skills
Attentive to details
Dynamic, resourceful and good decision maker when facing business problems
Excellent analytical and decision-making skills
Excellent customer service skills
Excellent interpersonal communication skills
Excellent management and leadership skills
Experience in working in a multicultural environment
Good product management and manpower handling skills
Excellent time management and multitasking skills, and ability to prioritize tasks
High professional ethics avoiding conflict with others
Innovative and creative
Knowledge of the local business and market conditions
Knowledge of HACCP standards
Mobility and flexibility
People oriented and ability to manage several teams
Self-starter and solution oriented
Up to date with the local and global industry trends
Very good command of English and Arabic (both oral and written)

Marasi Food and Beverages Services

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