"Organisation Background

Founded in 2011, the International NGO Safety Organisation (INSO) is an international non-governmental organisation that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations and training.

INSO provides daily support to more than 1200 NGOs operating in 16 of the world’s most insecure countries. INSO is headquartered in The Hague, Netherlands - the international city of peace and justice.

INSO Palestine

INSO Palestine launched in 2024 in response to the ongoing crisis in the Occupied Palestinian Territories (oPT). Based in Amman, Jordan with staff present in the West Bank and Gaza, this new programme will support NGOs providing much-needed humanitarian assistance amid a complex safety and access environment. The team harnesses data and insights to provide timely analysis and coordination services to assist humanitarians navigating significant risks to staff and beneficiaries. As part of the INSO Palestine team, you will be playing an active and impactful role in assisting the delivery of aid to people in significant need.

Overall Purpose of Role:

Acting as the primary assistant to the Country Administration Manager (CAM), the Operations Officer will support in carrying out INSO operations including (but not limited to) HR, logistics, procurement, admin tasks, and functions. The position will as part of the Operations team.

Main Duties and Responsibilities:

Logistics & Procurement:

Assist supervisor in procurement activities, in collaboration with Operations and Program teams
Ensure the procurement process is as per the SOPs, with proper documentation supporting all the purchases
Assist with identification of suitable vendors, collection of price quotes, documentation of procurement process, and management of electronic and paper procurement files
Responsible for circulating RFQs, preparing bid analysis, and issuing purchase orders
Coordinate all logistical arrangements for project-related events, workshops, seminars, and other training activities
Responsible for managing & preparing service level agreements for the smooth running of project activities
Help manage and administer office resources, including office space, assets including laptops, other related office systems and equipment.
Maintain and update CO inventory list as per INSO requirements and submit quarterly reports.
Ensure all assets are tagged and keep record of movement of assets.
Ensure physical verification is done on a bi-annual basis.
Monitoring of vehicle movement through vehicle log sheet

Administration:

Manage travel arrangements, including staff air tickets, transport, and accommodation for business purposes
Support the organization of team events (meetings, workshops, etc.).
Maintains a central filing system for required documents and forms.
Support the development and systematic management of internal policies and their implementation across INSO operations
Organize and process purchase requests, quotations, purchase orders, and goods received notes and submit to finance for payment.
Help conduct compliance checks, donor due diligence, and other regulatory responsibilities.
Fulfill other administrative functions as required

Organize flight bookings for all staff and goods, and ensure all staff and goods have proper documentation before travelling
Have good working relationship with flight partners such as UNHAS and local travel agents for Commercial Flights
Ensure all invoices are sent on time for payment from our flight partners.

Human Resource:

Assist with long-term and short-term recruitment needs for INSO
Ensure all staff files are maintained
Ensure all trackers and databases are up-to-date and readily available for management information.
Assist with the identification, selection, recruitment, training, and orientation of new staff members
Support with Cezanne where needed
Ensure timesheets are up to date
Follow up with work and residency permits for international staff
Handle social security procedures and follow up
Be the focal point for the health insurance provider

PERSON SPECIFICATION

Knowledge, Skills and Experience

Essential:

A Degree in Business Administration, Supply chain, HR, Logistics, or relevant field.
Excellent English and local language skills, both written and verbal.
Minimum 3 years of relevant work experience, preferably with NGOs.
Proficient in Microsoft Office tools.
Attention to detail and ability to multitask
Knowledge of PA (Palestinian Authority) regulations, especially labour law and NGO registration procedures

Nice to Have:

Other language skills.
Open-mindedness and self-confidence.
Acceptance and understanding of humanitarian principles.
Strong ethics, with ability to manage confidential data.
High degree of autonomy.

Personal Attributes

Confidentiality, integrity, and a sense of conflict-of-interest prevention.
Self-motivation, courtesy, and humility.
Team spirit and good management of interpersonal relationships.
Know how to plan and organize your work.
Be flexible, dynamic, know how to propose initiatives.
Be able to work under pressure.
Effective communicator.
Capacity to work in multicultural environments.

How to apply

Please submit the following documents in English to jobs@pal.ngosafety.org and reference “Operations Officer” in the subject line. 

Cover Letter specifying how you meet the mandatory requirements, your motivation for applying, and what you hope to bring to INSO
Updated CV.

Please note that the application closing date is 12/10/2026 Do not send any additional information.  Only short-listed candidates will be contacted.

Applications will be reviewed on a rolling basis.

Please note that applications will be considered only if submitted via email. Applications submitted through Akhtaboot will not be reviewed.

INSO - International NGO Safety Organisation

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Operations Officer - INSO Palestine