The job of the Rental Agent is to assist customers in choosing a suitable car that meets their need in addition to following up on all aspects from the renting process to the delivery process as per the company policy.

Rental Agent Responsibilities:

· Implementing the company’s policies when determining the customers need to rent a car.

· Providing all options that suit the customers need.

· Helping customers choose a vehicle that meets their needs, based on factors such as price, size and number of seats

· Preparing all the required papers and documents as the policy followed by the company.

· Maintaining and updating rental agreement files such as contracts and cars to be submitted on time.

· Providing assistance to customers, such as a guide to the Kingdom’s roads and maps.

· Explaining insurance coverage, including deductible requirements and optional coverage available for an additional fee

· Following-up on rental limit indicators with customers to ensure a complete and adequate understanding of any additional expenses added to the customer’s bill

· Making sure that the rented cars are returned on time according the agreed contract and making sure that all terms of the rental contract is applied accurately

· Determining all additional agreements on the customer when the vehicle is returned if there is a violation in the contract.

· Preparing the daily reports and required schedules including (keys and cars) in coordination with the branch manager or direct manager.

· Ensure and follow-up on financial matters such as the cash collected or financial trusts during working hours, and ensure that the money is stored in a safe place before delivering it accurately to the employee in the period that follows.

· Checking the returned vehicles for Mileage; any mechanical or body faults.

· Making sure that all vehicles are clean, and ready in terms of fuel, maintenance, and general safety before delivering it to the customer.

· Performing any task as requested by the direct manager that serves the interest of the work.

Rental Agent Requirements:

· Bachelor’s Degree in Business Administration or any related field.

· Proven (1-2) years of experience in the same field of work; fresh graduates are welcome to apply.

· High level of written and spoken English.

· Excellent customer service skills.

· Excellent communication skills.

· Excellent time-management skills.

· Ability to handle work pressure.

· Problem-solving skills

· Ability to work as a team.

· The ability to deal with customer issues and enquiries in a professional manner.

· Valid driver’s license with clean driving record.

Europcar

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Car Rental Agent