Overview

We are looking for a detail-oriented Client Payments Ofiicer to join our Finance team. You will own end-to-end payments operations including processing, reconciliations, transaction monitoring, reporting, and investigations ensuring all client transactions are handled accurately and within SLA.

Responsibilities

Process daily local and international payments across entities to customers within the defined SLA.
Reconcile and credit client deposits in real time by comparing bank statements to platform entries.
Perform daily reconciliation of customer deposits and withdrawals, identifying and resolving discrepancies
Handle L2 queries from the CS and Compliance teams
Document, escalate and resolve transaction breaks and exceptions
Co-ordinate with the treasury team to provide KYC documents for clients as requested
Complete monthly reconciliation activities within SLA
Calculate and analyze revenue on a daily basis
Support internal and external audits across all entities
Adhere to all internal control policies and ensure that the process remains under infosec, compliance and regulatory guideline at all times.
Identify areas and propose ideas for automating operational processes
Create, update and manage Standard Operating Procedures (SOPs)

Qualifications

Bachelor’s degree in commerce, finance, accounting, or a related field
3+ years of relevant experience in payments operations
Prior experience at an international bank, fintech, or payments company
Experience with high-value, high-risk payment processes is strongly preferred
Intermediate to advanced proficiency in Microsoft Excel
Strong attention to detail and ability to work within tight SLAs

Cryptocurrency or digital assets knowledge is a distinct

BitOasis

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Client Payments Officer